If you have a question about an event — such as entry details, set times, refunds, or special accommodations — the best place to start is by contacting the event organizer directly.
Here’s how to do it on Beatmatch.
Option 1: Send a Direct Message (Recommended)
The primary way to contact an organizer is through Direct Message (DM).
To send a message:
Open the event page
Tap the organizer’s profile name
Press the Message button
Send your question
This sends a private message directly to the organizer inside Beatmatch.
Use DMs for:
Entry or ticket questions
Schedule clarifications
Refund inquiries
Accessibility needs
Private or sensitive matters
Direct messaging keeps the conversation private between you and the organizer.
Option 2: Post in the Community (Public)
If the event is hosted by a community profile, you may also be able to post in their community feed.
To do this:
Visit the community profile
Create a new post
Share your question
⚠️ Important: Posts in the community feed are visible to all community members.
Use this option only if:
Your question is not sensitive
You’re comfortable with it being public
It may benefit other attendees
Good examples:
“What time do doors open?”
“Is there a dress code?”
“Are tickets still available at the door?”
Avoid sharing:
Payment details
Personal contact information
Private complaints
Option 3: Contact via External Channels
Some organizers may list additional contact information on their profiles or third-party platforms.
These may include:
Instagram
Twitter/X
Email
Website contact forms
If you can’t reach them through Beatmatch, check their social media or linked website for other ways to get in touch.
Response times may vary depending on the organizer.
When to Contact Beatmatch Instead
Beatmatch support can help with:
Technical issues
Account access problems
Payment processing errors
App-related bugs
However, for event-specific policies (entry rules, refunds, lineup changes), the organizer is usually the best point of contact.
If you’re unsure where to start, try sending a direct message from the organizer’s profile — it’s the fastest and most reliable way to reach them.