Checking in guests lets you track who has arrived at your event and prevent duplicate entry. Beatmatch provides two ways to check in attendees: scanning tickets with your camera or manually checking them in by name.
This article explains how to access your event dashboard and use both check-in methods.
Before You Start
To check in guests, you must:
Be the event host or a co-host with the appropriate role (such as owner, collaborator or door manager)
Have access to the event dashboard
Be logged into Beatmatch on a device with a camera (for scanning tickets)
Open the Event Dashboard
To begin check-in:
Open the Beatmatch app
Navigate to the event you are managing
Open the Event Dashboard or Manage Event view
From here, you can access ticket scanning and the attendee list.
Check In Guests by Scanning Tickets
The fastest way to check in guests is by scanning their ticket QR code.
To scan tickets:
Open the event dashboard
Select Scan Tickets or Check In
Allow camera access if prompted
Point your camera at the guest’s QR code
If the ticket is valid:
The guest will be marked as checked in
You’ll see a confirmation on screen
If the ticket has already been used or is invalid, the app will notify you so you can take appropriate action.
Manually Check In Guests by Name
If a guest can’t access their ticket or the QR code won’t scan, you can check them in manually.
To manually check in a guest:
Open the event dashboard
Go to the Orders tab
Use the search bar to find the guest by name or email
Select the correct order
Mark the guest as checked in
This fallback option is useful when:
A phone battery is dead
A guest can’t find their ticket
Lighting or camera issues prevent scanning
Viewing Checked-In Guests
From the event dashboard, you can:
See which guests have already checked in
View total attendance
Monitor remaining guests who have not arrived
This helps you manage capacity and entry flow.
Tips for Smooth Check-In
Open the scanner before guests reach the door
Keep screen brightness high for better scanning
Use manual search only when scanning isn’t possible
Assign door managers ahead of time for faster entry
Make sure all staff use their own profiles instead of sharing one device
Need Help?
If you’re unable to scan tickets or locate an order, contact Beatmatch support and include:
The event name
The guest’s name
A description of what you’re seeing
We’ll help you resolve the issue quickly.