Plans can change. If you can’t attend an event, you may be wondering how to request a refund.
Here’s how refunds work on Beatmatch.
How to Request a Refund
At this time, Beatmatch does not offer a built-in refund request form.
To request a refund, you must contact the event organizer directly.
To contact the organizer:
Open the event page
Tap the organizer’s profile
Press the Message button
Send a direct message requesting a refund
We recommend including:
Your full name
The event name
Your order details (e.g. ticket option, number of tickets, etc.)
The reason for your request
The organizer will review your request and decide whether to approve it.
Important: Refunds Are at the Organizer’s Discretion
Refund approvals are determined entirely by the event organizer.
There is no guarantee your refund request will be granted
Each organizer may have different policies
Some events may be marked as non-refundable
If you do not receive a response, you may follow up directly with the organizer.
What Gets Refunded?
If your refund request is approved:
You will receive a refund for the ticket price only
Beatmatch service fees are non-refundable
Service Fees
Beatmatch charges:
10% of the order value
$0.99 per ticket
These fees are not returned if a voluntary refund is approved.
You will receive back only the base ticket price paid to the organizer.
What If the Event Is Cancelled?
If the event is officially cancelled by the organizer:
You will receive a full refund
This includes the ticket price and all service fees
You do not need to request a refund for a cancelled event. Refunds will be processed automatically.
Processing times may vary depending on your bank or payment provider.
When to Contact Beatmatch Support
Beatmatch support can assist with:
Technical payment errors
Duplicate charges
Issues accessing your tickets
However, for standard refund requests, you must contact the organizer directly.
If you have questions about your ticket, start by sending a message to the event organizer through their profile.